Complaints and commendations
Complaints and commendations (applauds) can be made by any individual, whether you are a Liberian citizen, LDEA agent, government official, etc. Complaints and commendations help the Liberia Drug Enforcement Agency to gain the trust, respect, and support of the people it serves.
Commending/Applauding an Officer
The LDEA would like to know when you are pleased with the specific duties or services of one of our agents. When good work is recognized, we know that we are meeting your needs and doing our job to keep you safe and secure. Commending an agent also helps him/her continue to set a good example for others in the agency.
Filing a Complaint
If you are not satisfied with the performance of an agent because you feel that agent has violated his/her roles and responsibilities, acted with misconduct, or mistreated someone, you may file a complaint against that agent. The LDEA takes complaints seriously. The Board of Internal Inquiry and Professional Standards (BIIPS) is responsible for investigating all complaints, and helps to ensure complaints are processed fairly.
How do I complain or commend?
To file a complaint or commendation for any agent, you can:
- visit any local LDEA office to request a form to fill out and submit at the office.
- visit ldea.gov.lr and use the electronic form provided on the website.
- Download the mobile phone app at the Google Play Store
Download
You do not need to know the agent’s name or ID number (although it is very helpful if you do). Please be sure to provide as much information and details as possible to help the BIIPS review/investigate your case including:
- Description of the agent (sex, approximate height, hair, body type, etc. as known)
- Day and time of the incident (be as specific as possible)
- Location of the incident (county, city, community, building, etc. as known)
- What happened (what was done, said, were witnesses, etc.)
Once a complaint or commendation is received, the LDEA should provide you with a case number and communicate the progress of the case to you.
